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Monthly Archive for: ‘October, 2010’

Are Your Policies Creating Bad Customer Experiences?

I went to Target the other day to return a pair of boys tennis shoes whose soles started separating from the bottom of the shoes after 10 days of use. The first thing out of the mouth of the Customer Service Representative AND the Store Manager was “It’s not our policy to take back used items”. Hum, good experience or …

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